Zong 4G 310 Smart IVR is leading innovations in Customer ServicesPublished On:
One of the country’s most reliable network Zong 4G is committed to provide its customers excellent services and introducing latest technologies. With the Zong 4G’s unprecedented client centric approach, the company is striving to continuously enhance its customer services platforms via automation and innovation by responding to fulfill growing needs of Zong customers.
A whole new customer care interface the 310 Smart Interactive Voice Response Services which is also known as (IVR) is introduced by the company which is quite user-friendly for all Zong subscribers to use. By simply dialing 310 from any Zong number, customers will automatically be connected to the automated computer system which interacts with callers via the use of personalized voice prompts as well as it also connects to a self-service menu option where customers can avail assistance with pre-recorded messages.
Zong Smart IVR 310 Service is available for all types of Zong customers (Prepaid/Postpaid) but that’s not all as customers can also enjoy the freedom to use this service in four (04) different languages. Urdu, Sindhi, Pashto and English.
Smart IVR 310 Service enable users to obtain any information that they are searching for without even dialing Zong helpline and talking to Customer Care Representative. If we talk about the benefits of this service, we believe that the biggest advantage of Smart IVR Service is; it responds immediately and the customers will no longer need to wait for long times to speak to a customer care representative.
Zong Smart IVR 310 service also provides various details to the customers for instance; it tells them about their current mobile balance, package plan details, credit limits, current month bill for postpaid subscribers and free incentives information (if any). Moreover, the best feature is that customers can activate or deactivate Zong internet packages, Voice, SMS and Value added services with Smart IVR.
Another addition to the list of all beneficial features of Zong Smart IVR 310 Service, is Pull SMS option which enable Zong 4G customers to get desired information related to all latest products and services through SMS from IVR without any charges. Customers will need to follow below mentioned simple & easy steps to activate PULL SMS service:
- Dial 310
- Press 2
- Select relevant product (which you want to get the information about)
- Press 3, to receive product details via PULL SMS service
In our opinion, by offering unmatched IVR self-service portal to its customers, Zong 4G is providing its users with the best services such as resolving their issues / queries, package activation, Pull SMS service and many more. Moreover, Zong Smart IVR 310 Service is guaranteed to suit user’s flexible schedules as it’s time-saving and helps customers to simplify their lives on-a-daily basis.